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Optimize Service Programs

Operating and maintaining advanced Enterprise Information Management (EIM) solutions can be a complex challenge. Balancing is the key objectives of availability and performance whilst ensuring user adoption and satisfaction will challenge most IT teams. OpenText’s Optimize Service Programs provide a solution to help you succeed in your goals.

Achieving these objectives requires in-depth technical know-how and expertise of EIM deployment and operational management. For many organisations it is difficult to develop and retain these specialist skills in-house. OpenText understands these challenges and designed the OpenText Optimize Service Programs to alleviate some of those pressures. Where better to find that expertise than from the pioneers of EIM software?

OpenText Optimize delivers Professional service programs focused on helping customers optimize the use, productivity, return on investment and overall user adoption and satisfaction of OpenText software.

Your Business Needs Met

OpenText recommends a tailored service program designed to deliver continuity, stability and solidify a long-term partnership – an OpenText Optimize Service Program. The elements of our prgrams come in three categories but can be blended together to form the perfect program for your organisation:

ENABLE – Let us educate you on the right way to optimize your solutions
ASSIST – You take ownership for optimizing your solution, but we are always close at hand when you need us
MANAGE – We take over elements or all of the day-to-day operations leaving you to focus on your business

 Optimize Overview Factsheet

Key Features and Benefits

  • Comprehensive technical and functional training curriculum leading to a well-defined level of self-sufficiency.
  • OpenText certification program to achieve and document technical expertise and excellence.
  • Faster turnaround for incidents and problems due to appropriate in-house skill sets.
  • Change management program for optimized user adoption.

 Enable Factsheet

Key Features and Benefits

  • Proactive services including regular system health checks help reduce your operating costs and improve user satisfaction by minimising unplanned downtime.
  • Leverage collective knowledge and expertise of a team of specialists to help you resolve challenges quickly, leading to higher productivity of your staff.
  • Delivery led by a named Services Program Manager who understands your business and is responsible for effective delivery of the subscribed program ensuring ownership and continuity in your relationship with OpenText.
  • Keep systems tuned and optimized via regular assessments.

 Assist Factsheet

Key Features and Benefits

  • Proactive services that include regular monitoring will improve user satisfaction by minimising unplanned downtime.
  • Leverage the expertise of a team of specialists to resolve your incidents and problems quickly.
  • Internal IT staff can spend more time on strategic projects instead of day to day support and administration activities.
  • Delivery of a service in compliance with your formalised security requirements.
  • Let us organize a hosted infrastructure on which to run your solution, all included as an optional component of your program.

 Manage Factsheet