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Customer Communications Management

Improve & automate your customer engagement with personalised documents using OpenText StreamServe Customer Communications Management (CCM) software.

Putting marketing messages on our invoices and removing inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

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OpenText Customer Communications Management (CCM) Software Tools

  • Overview
  • Business Needs
  • Products
  • Resource Centre

Overview

Customer Communications Management (CCM) Software Platform

OpenText Customer Communications Management solutions improve customer experience through the automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organisations use our customer communications management solutions to create, produce, and distribute enterprise documents on-demand—and engage more profitably with customers. Personalised documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in multiple formats across multiple channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management simplifies and automates document-related business processes to improve business performance and efficiency.

Simple to deploy and maintain, our customer communications management solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to scale across any document-driven business process, OpenText Customer Communications Management integrates easily with ERP and supply-chain systems and applications, including those from SAP®.

Featured Products

OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

  • Faster turnaround for key business processes
  • Significantly increased efficiency and throughput
  • Support for new business opportunities
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OpenText Communications Center CRM (CC CRM)

OpenText Communications Center CRM is a cloud-based solution for generating quotes, proposals, contracts, service documents, written follow-ups to phone inquiries, and other high-quality, personalized customer correspondence, simply and intuitively directly from your CRM solution.

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OpenText Document Presentment for SAP

For more than a decade, SAP and its customers have utilized OpenText’s CCM tools as their communications management solution of choice. Document Presentment for SAP, is the only solution utilizing the power of Communications Center, delivered to SAP-standards, certified to work seamlessly with the widest breadth of SAP solutions, including SAP® SuccessFactors® and SAP® Hybris® Digital Marketing (with SAP Hybris Digital Documents by OpenText).

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Business Needs

Customer Communications Management Solutions

Generate improved time-to-market by giving your customers, employees, and channel partners rich, personalised, and engaging experiences every time.

Not every Content Management System (CMS) is designed to address the complexities and speed that organizations need today. To prosper, you must think mobile first, be bold, enforce brand consistency, and engage in social communications through community-driven websites. OpenText solutions are designed to assist in digital marketing efforts, enabling you to amplify your online marketing strategy, manage your global brand, embrace social business, and produce effective customer communications.

Products

Customer Communications Management Products

OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

  • Faster turnaround for key business processes
  • Significantly increased efficiency and throughput
  • Support for new business opportunities
Learn More

OpenText Communications Center CRM (CC CRM)

OpenText Communications Center CRM is a cloud-based solution for generating quotes, proposals, contracts, service documents, written follow-ups to phone inquiries, and other high-quality, personalized customer correspondence, simply and intuitively directly from your CRM solution.

Learn More

OpenText Document Presentment for SAP

For more than a decade, SAP and its customers have utilized OpenText’s CCM tools as their communications management solution of choice. Document Presentment for SAP, is the only solution utilizing the power of Communications Center, delivered to SAP-standards, certified to work seamlessly with the widest breadth of SAP solutions, including SAP® SuccessFactors® and SAP® Hybris® Digital Marketing (with SAP Hybris Digital Documents by OpenText).

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OpenText Communications Center (CC) Add-on Modules

  • OpenText Reports and Output Management (ROM)
  • OpenText DPLive (DPL)
  • OpenText Contract Center
  • eInvoicing by Trustweaver
  • DocuSign for OpenText CC CRM
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Resource Centre

Learn More

 Communications Center Executive Brief
 Communications Center Enterprise Solution Overview
 Communications Center Enterprise Product Overview
 Communications Center CRM Solutions Overview
 Communications Center CRM Product Overview

Customer Stories

AmerisourceBergen logo

AmerisourceBergen

OpenText StreamServe's solution to streamline the printing of our Driver Ready Packs has exceeded our expectations. We expect to save approximately $2 million per year due to improved operational efficiencies.

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Product: OpenText Customer Communications Management

The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see:

See All Rebranded Products