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Services

Our objective as a Services Organization is to help you maximize the value of your investment in OpenText technology.

To this end, OpenText Services employs a "Solution Value Chain" to help you to identify the business imperatives that drive your solutions.

With your business goals clearly defined, we can help you to develop your strategy—a solution roadmap that ensures speed, durability, enthusiastic user endorsement and consistency with your originally designated business imperatives.

Contact Services

Consulting Services

Services

Capture Services

Contact Support

Africa

  • Toll International: +49 89 4629 2121
  • Fax: +49 89 4629 1899
  • Email: de-support@opentext.com
  • Hours: 08:00 - 18:00 CET Monday to Friday

Asia and Pacific

  • Toll Free: 1800 679 440 (within AUS only)
  • Toll International: +61 2 9026 3400
  • *for former IXOS products call: 1800 223 383
  • Email: au-support@opentext.com
  • Hours: 09:00 - 18:00 AEST* Monday to Friday
    *Observes Daylight Savings Time

France, Spain, Portugal

Germany, Switzerland, Austria

Japan

  • Toll International: +81 3 5472 5270
  • *for former Hummingbird products call: +81 3 5549 9551
  • Email: support-jp@opentext.com
  • Hours: 09:00 - 18:00 JET Monday to Friday

Latin America

  • Toll Free: 1-800-540-7292
  • Toll International: 1-519-888-9933
  • Email: support@opentext.com
  • Hours: 08:00 - 20:00 EST* Monday to Friday
    *Observes Daylight Savings Time

Middle East

North America

  • Toll Free: 1-800-540-7292
  • Toll International: 1-519-888-9933
  • Toll Free, French (Content Analytics only): +1-866-648-1808
  • Local, French (Content Analytics only): +1-514-448-0948
  • Email: support@opentext.com
  • Hours: 8:00 - 20:00 EST* Monday to Friday
    *Observes Daylight Savings Time

Other European Countries

UK, Ireland, Benelux, Nordic

Customer Support Programs

Customer Support Resources

Get the Customer Self Service (CSS) Mobile App!

CSS App The CSS Mobile app allows OpenText customers to add, view, and edit support tickets in Customer Self Service. Download the app from:

Services offers a detailed suite of services within its Solution Value Chain to help you to achieve your implementation goals.

From training and consulting, to hosting services and customer support programs, our Services organization can help you successfully implement and deploy a complete enterprise-wide solution. Our goal is to ensure that you receive the performance you expect from your software investment, and we apply our skills and dedication fully to that end

Contact Us

Tel: +44 (0)1189 848080
Email Us

Africa

  • Toll International: +49 89 4629 2121
  • Fax: +49 89 4629 1899
  • Email: de-support@opentext.com
  • Hours: 08:00 - 18:00 CET Monday to Friday

Asia and Pacific

  • Toll Free: 1800 679 440 (within AUS only)
  • Toll International: +61 2 9026 3400
  • *for former IXOS products call: 1800 223 383
  • Email: au-support@opentext.com
  • Hours: 09:00 - 18:00 AEST* Monday to Friday
    *Observes Daylight Savings Time

France, Spain, Portugal

Germany, Switzerland, Austria

Japan

  • Toll International: +81 3 5472 5270
  • *for former Hummingbird products call: +81 3 5549 9551
  • Email: support-jp@opentext.com
  • Hours: 09:00 - 18:00 JET Monday to Friday

Latin America

  • Toll Free: 1-800-540-7292
  • Toll International: 1-519-888-9933
  • Email: support@opentext.com
  • Hours: 08:00 - 20:00 EST* Monday to Friday
    *Observes Daylight Savings Time

Middle East

North America

  • Toll Free: 1-800-540-7292
  • Toll International: 1-519-888-9933
  • Toll Free, French (Content Analytics only): +1-866-648-1808
  • Local, French (Content Analytics only): +1-514-448-0948
  • Email: support@opentext.com
  • Hours: 8:00 - 20:00 EST* Monday to Friday
    *Observes Daylight Savings Time

Other European Countries

UK, Ireland, Benelux, Nordic

OpenText online support Web sites »