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Services & Support

Services

Our Services Organization helps you maximize the value of your OpenText investment using a Solution Value Chain-based roadmap that ensures speed, durability, enthusiastic user endorsement and consistency.

Customer Support

The OpenText Global Customer Support Organization has the expertise and innovative spirit you need to get the most out of your investment in EIM solutions. Together we will unlock the full potential of your content.

Contact Services

Consulting Services

Services

Capture Services

Contact Support

Africa

  • Toll International: +49 89 4629 2121
  • Fax: +49 89 4629 1899
  • Email: de-support@opentext.com
  • Hours: 08:00 - 18:00 CET Monday to Friday

Asia and Pacific

  • Toll Free: 1800 679 440 (within AUS only)
  • Toll International: +61 2 9026 3400
  • *for former IXOS products call: 1800 223 383
  • Email: au-support@opentext.com
  • Hours: 09:00 - 18:00 AEST* Monday to Friday
    *Observes Daylight Savings Time

France, Spain, Portugal

Germany, Switzerland, Austria

Japan

  • Toll International: +81 3 5472 5270
  • *for former Hummingbird products call: +81 3 5549 9551
  • Email: support-jp@opentext.com
  • Hours: 09:00 - 18:00 JET Monday to Friday

Latin America

  • Toll Free: 1-800-540-7292
  • Toll International: 1-519-888-9933
  • Email: support@opentext.com
  • Hours: 08:00 - 20:00 EST* Monday to Friday
    *Observes Daylight Savings Time

Middle East

North America

  • Toll Free: 1-800-540-7292
  • Toll International: 1-519-888-9933
  • Toll Free, French (Content Analytics only): +1-866-648-1808
  • Local, French (Content Analytics only): +1-514-448-0948
  • Email: support@opentext.com
  • Hours: 8:00 - 20:00 EST* Monday to Friday
    *Observes Daylight Savings Time

Other European Countries

UK, Ireland, Benelux, Nordic

OpenText Protect Support Programs

Customer Support Resources

Get the Customer Self Service (CSS) Mobile App!

CSS App The CSS Mobile app allows OpenText customers to add, view, and edit support tickets in Customer Self Service. Download the app from: