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Content@Work Thought Leadership Series

Below, you'll find leading edge industry insights, opinions and innovation from the world's leading experts on Content Management. We look forward to helping you do more with your content to drive efficiency, reduce risk and increase profit.

Featured Downloads

Forrester and OpenText Joint Webinar: A CMO's Guide to the Digital Revolution in Customer-Centric Marketing

A special presentation featuring James Latham, CMO at OpenText, and Mary Beth Kemp, Vice President and Principal Analyst at independent research firm Forrester Research Inc., as they share ideas and experiences for overcoming common CMO challenges and achieving organizational goals, including how to redefine the brand experience, reinvent customer relationships, build corporate culture around the customer experience, and profit from your content.

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ECM Book: Managing Content in the Cloud, Chapter PDFs and Podcasts

Tom Jenkins—author, entrepreneur and business leader in the technology sector for over 20 years—writes about how to securely manage the explosion of digital content in the enterprise.

Chapter 7: Web Content Management

Today, the web plays a key role in the way organizations do business. For this reason, web content management (WCM) is a critical corporate requirement and a key component of an ECM strategy. As part of a comprehensive ECM 2.0 solution, WCM has synergies with digital media management, social media, collaboration, and records and document management. Explore web content management benefits in this chapter.

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ECM Book: Managing Content in the Cloud, Chapter PDFs and Podcasts

Tom Jenkins—author, entrepreneur and business leader in the technology sector for over 20 years—writes about how to securely manage the explosion of digital content in the enterprise.

Chapter 8: Collaboration and E2.0

Collaboration lies at the heart of organizational teams and the way they work together. In this chapter, we show how integral collaborative technologies are to ECM and how they form the basis for future web technology developments. Included in this chapter are innovator stories that illustrate how collaborative technologies help people make critical connections to the resources they need to be more productive and innovative.

Favourites

ECM Book: Managing Content in the Cloud, Chapter PDFs and Podcasts

Tom Jenkins—author, entrepreneur and business leader in the technology sector for over 20 years—writes about how to securely manage the explosion of digital content in the enterprise. Managing Content in the Cloud describes the evolution of Internet technologies, from early search engines (link) and team collaboration tools to text mining, immersive environments, social media and mobile access to content. Over 50 organizations are profiled to demonstrate solutions in action.

Chapter 4: Information Discovery

This chapter considers the development of search and retrieval technologies and traces their evolution. It also explains the importance of information discovery in ECM 2.0, especially when methods such as text mining and concept-based search are combined with social media, virtual reality, and location awareness. Included innovator stories demonstrate how organizations improve productivity and add value to content by providing quick and easy access to it.

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Past Favourites

Webcast: Managing Content in the Cloud

Jenkins as he presents on the evolution of the Internet, and how it has allowed us to connect and generate virtual intelligence on a mass scale—at work and at play. As part of this revolution, social media applications have become so widely used because they allow people to find information, collaborate, and communicate faster than they could using other services or portal sites. When used securely inside the organizations, these new tools give us the ability to collect and tap into this knowledge for tremendous productivity gains.

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AIIM Report: Systems of Engagement and The Future of Enterprise IT:
A Sea Change in Enterprise IT (Geoffrey Moore)

This paper explores the shift in IT from systems of record (financial transactions, order processing, inventory management, customer relationship management, etc.) to systems of engagement (business transactions that require collaboration)—and the inherent issues that keep CIO’s awake at night. ECM is an important part of the solution for helping organizations implement systems of engagement quickly, responsibly, and in the context of achieving business objectives.

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Customer Feature

Hyatt

Hyatt

Leading hotel chain deploys OpenText Portal and OpenText Collaboration, Vignette Edition to connect its associates across the globe

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